REASONS WHY eCollect IS LIGHT YEARS AHEAD of our competitors.
Debts paid to store. Store managers are able to close a debtor account themselves when that person pays at the store. You get to decide how much discount, if any, you wish to give someone. If they're waited two or three letters in the cycle, there may be collection or legal costs added. Simply log into the site, locate the debtor, process the debt as full and final payment- and wipe our fees. We will never take our unpaid fees (from debts settled at the store) from funds that are due to you. Managers are now able to put matters on hold, inactivate them and print receipts on their store letterhead from our site.
You'll never have to send us a cheque. We hear horror stories where stores are constantly sending our competitors cheques each month. This sounds to us like their debt recovery agent is not working hard enough and just letting the store do all the collecting. Even in the unlikely case that one of our clients has collected more than us, we will carry that amount and make sure we collect more than them next month to cover the prior balance.
We work harder because we have to. All eCollect Account Managers work on commission. There is no salary. If we don't work hard, we don't get paid. This can only be good for our clients. When we have a good month, so do you. That's why we eat lunch at our desks and are often still here at 8pm.
No charge for inactivation or for returned stock. Our competitors have small charges for things like inactivating debts and when stock is returned with no fees paid. These add up over volume. There are no 'other charges' with eCollect other than our commission.
Personal service. We know many of our store owners personally. I encourage our Account Managers to spend time at their stores. We don't harass your debtors. We're polite but firm. We insist the first thing that must happen is the dvd or Xbox is returned to the store. Then we'll talk about a payment plan that they can afford. Our biggest priority is to try to reconnect your debtors back with the store.
Complete transparency of what we're doing. You can login at any time to see what action is being taken for any one debtor and what the debtors' responses are. You can add notes yourself from the store. You're welcome to get behind us with a stick. Often store owners will have a particular debtor that has really ticked them off and stay on our case to recover from that person. You'll know if we're slacking off!
Our online accounting system. There's no faxing of reports and paperwork. Everything is done online. Collection reports are available on the 10th of each month. Ongoing totals of what we're collected so far and for the most recent month are displayed.
You are notified immediately of a payment to us by email. We prefer clients to have internet in store but its not essential.
Ease of operation. Just email us your debtor report each month and we do all the data entry for you. We currently have clients sending us debtor lists from Rocket, Video Minder, Ezyretail, Ezynet, AV Win and Video Supervisor. As of August 2007- we have extraction programs for Video Minder and Rocket that will place an alert on member's files and only pull inactive customers. Once your list is up on the website you can delete debtors straight off the report before we send out the first round of letters.
Debtor Check. If someone whom you consider suspicious, wanders into the store asking for membership, quickly go online and check if he/she is already listed. We have over 100, 000 people in our data base. Our competitor charges a monthly rate for this but we offer it free. Some of their information is restricted but if their name is in our data base, it means at some point in time, a video store listed them as a bad debtor with us.
We filter the Debts and Auto add Replacement Cost for Non- Returns. Both our competitors have recently attracted bad publicity for the video industry (A Current Affair) by sending out letters for extremely high amounts. Video Minder and Rocket will keep adding fees for years if the title is not manually returned as lost. Our software filters any title over $100 down to $100 and adds replacement costs at whatever amount you decide.
You pay less commission. Please contact eCollect to get our latest rates as we often have promotions running. 1300 666 585.
