Mission
"We Collect your money as if it were ours"
Philosophy
The company has been operating since 1997.
The company philosophy is simple "we collect your money as if it were ours".
To do this effectively, eCollect has built and owns Internet based software which allows us to communicate with clients and debtors in the most efficient manner possible.
But high quality hardware and software alone will not recover your money. eCollect retains the best people available and rewards them well based on the results they achieve for you.
We do not run a call centre operation. Our clients have a dedicated eCollect Account Manager who is responsible for your satisfaction. Your Account Manager will deal personally with your business assisted by selected Collection Officers where necessary. The same people will be handling your account consistently. This allow them to become familiar with your business methods and customers which means better and faster decision making and higher level of recoveries.
Our income come from the money we collect for you. We do not have upfront fees. If we do not collect, we do not get paid and if eCollect does not get paid, our staff members handling your matters do not get paid.
So when we say "We collect your money as if it were ours", we mean it.
Operations
eCollect is based in Melbourne CBD where our computer room houses secure servers, VoIP phone systems and the software that makes it all run. We also have hight speed printers, folding and enveloping machinery etc.
We have representative offices in all states and territories.
All communications come through the Melbourne office where paper based communications are scanned and retained electronically.
Each file is maintained electronically so that both our staff and clients can view what is occurring.
Effective collection of outstanding accounts starts with contacting the debtor at the earliest opportunity. The initial action by eCollect.com.au is usually a written request for payment designed to maintain the goodwill of our clients. Many people respond to this without further action being necessary.
Following this initial contact, eCollect.com.au will follow up the debtor with telephone calls and further written demands. Each of these get stronger in their language as time progresses.
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Operations
We want to recover the debt at the earliest possible opportunity and our experienced staff members will be able to make judgments as to how the matters can best be resolved to maximise the return. Sometimes, a tough approach using the legal process is needed but, at other times, allowing a debtor to pay over time provide the best results. The eCollect staff members will make this critical judgment on your behalf.
incoming funds are maintained in a statutory trust account. This account is bonded to ensure proper dealing. The eCollect software provides a collections report to our clients at the end of each months and the balance of funds after deduction of commission are paid to our clients (preferably by EFT) in the first week of the month following the collection.
eCollect staff are trained to observe all legislative protocols including Privacy Act requirements and ACCC guidelines for Debt Collections.
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James Woods 
