Melbourne
03 8611 2600
Level 9, 461 Bourke Street, Melbourne VIC 3000
Your trusted partner in smart debt recovery and legal support
The eCollect Group brings together three specialised businesses, each providing a key part of a complete debt management solution. From early-stage receivables through to full legal recovery, our integrated structure ensures your collections are handled efficiently, transparently, and professionally.
What we offer
One Group - Complete Debt Solutions
eReceivables
Automated receivables management that keeps your cash flow moving. From reminders to reporting — all under your brand.
eCollect
Dedicated experts and smart technology working together to recover overdue debts quickly and ethically — no recovery, no commission.
E C Legal
In-house legal support for faster resolutions and lower costs when matters need to go to court. Litigation made simple and efficient.
Intelligent Accounts Receivable Management
Manage your accounts receivable with precision and ease, under your own brand, with payments directed straight to your account.
Manage your accounts receivable with precision and ease, under your own brand, with payments directed straight to your account.
Operate under your brand
Payments go straight to your account while we act in your business name.
Custom recovery pattern
You set the sequence of actions for each customer or segment.
Automated reminders
SMS, email, and letters triggered on schedule—each at a fixed cost.
Personal phone follow-ups
Human calls added where needed to lift response and resolution.
Accounting integration
Secure connection pulls debtor data and updates your ledgers automatically.
Real-time reporting
Live dashboards and recommendations, including cease-supply alerts for overdue accounts.
eCollect Debt Recovery - Proven Results, No Recovery No Charge
We collect your money as if it were ours.
When debts become overdue, eCollect steps in to maximise your recovery. We operate on a no recovery, no charge basis — our success is tied directly to yours.
Our mission statement, “We collect your money as if it were ours,” isn’t just a slogan — it’s a mindset shared across the organisation. Every staff member is guided by this philosophy in daily operations and decision-making.
Technology that powers every recovery
To deliver results, eCollect has developed its own internet-based software platform that connects clients, staff, and debtors seamlessly. It automates administration, tracks actions in real time, and frees our team to focus on what matters most — collecting your debts.
Debt Terminator
Start now, pay only when recovery succeeds.
Powered by decades of industry experience and backed by E C Legal, the Debt Terminator analyses your debt details and provides a personalised recovery plan — including recommended actions, key contacts, and estimated costs.
Real-Time Recovery Dashboard
Track your recovery process with full transparency.
Our client portal gives you 24/7 access to live updates, progress metrics, and payment insights — empowering you to see exactly how your debts are being managed at every stage.
Dedicated support that works for your success
Each client works with a dedicated Account Manager, supported by selected Collection Officers, ensuring consistent handling, familiarity with your business, and faster, more informed decision-making. We do not operate a call centre - we build relationships.
Because our income is earned only from successful collections, if we don’t collect, we don’t get paid — and neither do our team members. This ensures total alignment of priorities and accountability.
eCollect’s Formula for Success
We combine experienced people and industry specialisation to achieve the best outcomes.
Each Account Manager selects the most effective approach per case — no rigid, one-size-fits-all process.
Our collectors specialise in key industry sectors, ensuring familiarity with your business environment.
For larger clients, eCollect can link directly to your database for integrated access.
Clients can log in anytime to view progress and actions in real time.
Experienced account managers, not call centres
eCollect Operations
Headquartered in Melbourne CBD, with offices in Sydney, Brisbane, and Auckland, eCollect manages every file electronically for full visibility between our team and yours.
We begin every recovery with a professional written request designed to maintain goodwill, followed by escalating phone calls and written demands. Our associated legal firm, E C Legal, can issue demands under its own letterhead at no extra cost when required.
Funds are held in a statutory trust account, and clients receive a monthly collection report. Remaining funds (after commission) are remitted via EFT during the first week of the following month.
All eCollect staff are fully trained in Privacy Act obligations and ACCC guidelines for Debt Collection, and the organisation is ISO9001 certified for quality management.
E C Legal - Litigation Lawyers for Debt Recovery
Specialist legal support, seamlessly connected to your collections.
E C Legal is an incorporated legal practice wholly owned by eCollect. The firm issues letters of demand on its own letterhead where needed and provides legal insight into every stage of the recovery process.
E C Legal also assists clients in drafting strong trading terms and conditions to formalise and protect commercial dealings. When litigation is necessary, cases handled by eCollect can be quickly and cost-effectively transferred to E C Legal, with all pre-litigation work carried over.
Their skilled and experienced litigation lawyers manage proceedings of all sizes across Australia. In most instances, legal costs are largely recoverable from debtors. E C Legal’s aim is to keep litigation expenses to a minimum while achieving fast, effective outcomes.
Together, we deliver complete debt solutions
From proactive receivables management through to complex legal recoveries, the eCollect Group provides an integrated, transparent, and results-driven solution — powered by technology, guided by expertise, and delivered by people who treat your business like their own.
Trusted in Australia, New Zealand & Beyond
Sydney
02 9191 9699
Level 6, 115 Pitt Street Sydney NSW 2000
Brisbane
07 3123 4031
Level 38/71 Eagle Street Brisbane QLD 4000
Auckland
+64 9 951 8000
27E/16 Gore Street, Auckland Central, Auckland 1010
UK - eRecoveries
erecoveries.co.uk
Our eRecoveries service based in UK applying high-end technology to cover the full receivables management process for you
Your Partners in Recovery
eCollect
Our core debt recovery and collection service, operating across Melbourne, Sydney, Brisbane, and Auckland.
E C Legal
Specialist legal support for debt and credit matters, based in Australia.
eclegal.com.aueReceivables
Designed for Australian receivables management and credit operations, uniting intelligent software with real operational expertise.
ereceivables.com.aueRecoveries
Expanding our debt recovery expertise across the United Kingdom market, supported by advanced systems, industry trained specialists and a proven no-recovery, no-charge model.
erecoveries.co.uk