We collect your money as if it were ours
We do not run a call centre operation. Wherever possible, the same person does the collections and keeps you informed.
eCollect retains the best people available.
We cover Australia and New Zealand.
eCollect has been in operation since 1997 and the philosophy is simple, ‘We collect your money as if it were ours’. To do this effectively, eCollect has built and owns internet software which allows us to communicate with clients and debtors in the most efficient manner possible. But high quality hardware and software alone will not recover your money. eCollect retains the best people available and rewards them well based on the results they achieve for you. We do not run a call centre operation. Our clients have a dedicated eCollect Account Manager who is responsible for your satisfaction. Your Account Manager will deal personally with your business assisted by selected Collection Officers where necessary. The same people will be handling your account consistently. This allow them to become familiar with your business methods and customers which means better and faster decision making and higher level of recoveries. Our income is derived from the money we collect for you. We do not have upfront fees. If we do not collect, we do not get paid and if eCollect does not get paid, our staff members handling your matters do not get paid. So when we say ‘We collect your money as if it were ours’, we mean it.
We have quality and experienced people. They work in selected industry sectors so they know how that industry sector works. They choose the best approach for each collection. They know that each debtor may require different action. We have built and operate our own software. For larger clients, we can link directly to your database. Our clients login and view our action in real time on the internet.
eCollect is based in Melbourne CBD where our computer room houses secure servers, VoIP phone systems and the software that makes it all run. We also have high speed printers, folding and enveloping machinery etc. We have offices in Sydney and Brisbane. All communications come through the Melbourne office where paper based communications are scanned and retained electronically. Each file is maintained electronically so that both our staff and clients can view what is occurring. Effective collection of outstanding accounts starts with contacting the debtor at the earliest opportunity. The initial action by eCollect is usually a written request for payment designed to maintain the goodwill of our clients. Many people respond to this without further action being necessary. Following this initial contact, eCollect will follow up the debtor with telephone calls and further written demands. Each of these get stronger in their language as time progresses. Our associated legal firm, E C Legal can make demands as a part of the collection process with no additional cost to our client. We want to recover the debt at the earliest possible opportunity and our experienced staff members will be able to make judgments as to how the matters can best be resolved to maximise the return. Sometimes, a tough approach using the legal process is needed but, at other times, allowing a debtor to pay over time will provide the best results. The eCollect staff members will make this critical judgment on your behalf. Incoming funds are maintained in a statutory trust account. The eCollect software provides a collections report to our clients at the end of each months and the balance of funds after deduction of commission are paid to our clients (preferably by EFT) in the first week of the month following the collection. eCollect staff are trained to observe all legislative protocols including Privacy Act requirements and ACCC guidelines for Debt Collections.
- Do you charge any upfront fees for collecting a debt?
At eCollect, we are all about performance. We do not have upfront fees. If we do not collect, we do not get paid, and if eCollect does not get paid, our staff members handling your matters do not get paid.
- In which areas do you provide debt collection services?
We cover Australia and New Zealand and are based in Melbourne CBD. We also have offices in Sydney and Brisbane.
- How do you collect a debt?
Each debt collection situation needs individual attention. We will review your situation and set up a pattern of collection action that allows the best chance of recovering your debt. Sometimes we will start by sending a written request for payment but other situations will be better served by an initial telephone call. It is important to maintain ongoing contact with the debtor. Rarely does the initial contact result in payment. Usually, it takes several communications by eCollect before your debt moves to the highest level of priority for the debtor. eCollect follows up on the debtor with telephone calls and further written demands. Our associated legal firm, E C Legal can make demands as a part of the collection process with no additional cost to our client.
- How can I track the actions taken by your account managers?
The eCollect software provides a collection report to our clients at the end of each month. This helps our clients to learn about our actions. We also offer 24/7 Support to help our clients.