Childcare




Childcare


Grant Rudlin

BDM

E: grant.rudlin@ecollect.com.au

Direct: 03 9999 7916

eCollect understands that the sustainability of your Centre and its ability to provide a high quality service needs to remain paramount.

We receive regular feedback from private and Not for Profit child care centres that asking parents to pay their Childcare fees can be a difficult and sensitive issue for their educators and administration staff. These clients tell us that they never want to exclude a child from care for non-payment of fees and often the chat with a parent can be an emotionally charged and a challenging task to fulfil.
We understand your industry, and we are here to provide an end to end service. From working through parent issues with new and constantly changing subsidies/schemes to applying more intensive debt collection tasks such as locating a parent who has left your centre and contact has been lost, eCollect has specialised staff to engage your parents and work towards the goal of getting you paid, no collect/no fee.
We get paid when you do.

eCollect is an ISO9001-2004 certified mercantile agency licenced to operate in all regions of Australia and New Zealand.

Debt recovery is provided on a No Recovery, No Charge basis. Terms and conditions apply.

eCollect is a debt collection agency specializing in debt recovery of all values.
• 10 years operation in New Zealand and 20 years in Australia.
• Dedicated account managers on your matters from start to finish.
• Online client portal for real time access to your files.
• In house legal should your matter require litigation.

If collecting outstanding accounts was easy, you would already have the money.
• No charge for lodging a debt.
• No upfront costs and no costs without your express approval.
• We share the risk with you because we all work on commission. We only get paid if you do!
• Debts of any size.
• You have nothing to lose and everything to gain.

At eCollect we collect your money as if it was ours™

Getting started
Your eCollect BDM will create an Authority to Act for you. This will detail your rates and confirm that eCollect is able to act on your behalf for the purposes of recovering the debts that you lodge with us.
Your rates will be a sliding scale to accommodate different value debts.

Confirming demand
Your current terms and conditions may impact on the demand issued. A senior legal counsel will review this on your behalf to confirm what can be demanded from your debtor. There is no charge for this review.

Submitting a debt
Being able to provide a debtor with evidence is their debt is a legal requirement. When submitting a debt for recovery, we require contact details, the invoice and or contract and confirmation that the debt is free of legal dispute.

Reporting
eCollect reporting is by the calendar month.
eCollect client portal – available at all times via secure password and website. Contains all reports, payments, invoices, statements, file notes and correspondence relating to your matters. Your ecollect BDM will assist you.
Email a combination of automated emails and monthly statements will be provided at milestones such as a payment received.

Your eCollect team
BDM – your BDM is your primary point of contact for all business related matters. They will provide training and assist with debt uploads. They work on commission.
Account Manager – your debt collector is a subject matter expert in their industry. They will be assigned to your account and will see all matters through from lodgement to completion. They work on commission.
eCollect senior management Day to day operations are managed by the BDM and AM but eCollect senior management are always available to you.