Education debt comes with challenges most industries don't face. Recovery efforts need to balance outstanding payments with ongoing relationships, student welfare, and institutional reputation.
eCollect works with schools, RTOs, and universities across Australia and New Zealand to recover unpaid tuition, course fees, and boarding fees professionally and respectfully. You work with dedicated account managers who know the education sector, not a generic collections team.
No collection, no fee. No upfront cost.
Education debt often comes with a story behind it. A student may have withdrawn, a payment plan may have fallen behind, or fees may still be outstanding long after studies have ended. That's why a one-size-fits-all recovery approach rarely works.
These files need someone who knows the difference between tuition, boarding, excursion and module fees. Someone who can hold a conversation with a parent without torching the relationship. Our debt recovery services cover the full commercial spectrum, but the education desk is run by account managers who work this sector daily.
No matter the value of the outstanding fee, our team can assess the matter and help you pursue recovery.
Upload the debt. Lodge files through our online portal in minutes, with full visibility 24/7.
Dedicated account manager assigned. You get a real person who works in education files. Not a rotating call centre.
Demand and contact sequence.We follow up through letters, calls, and emails using a clear and professional process. Every conversation is handled with the appropriate tone and sensitivity.
Payment plan negotiation. Where the debtor can pay over time, we structure it and monitor compliance.
Legal escalation if needed. Files that won't resolve commercially move to E C Legal, our in-house legal and compliance team, for letters of demand, statements of claim and litigation.
You'll have access to real-time reporting, so you can see exactly how your matter is progressing and what actions have been taken.
No upfront cost. No membership. No monthly minimums. If we don't recover, you don't pay a collection commission.
Run your file through our free recovery appraisal (the Debt Terminator) for indicative costs and recovery likelihood before you commit to anything.
Business Development Manager – Your primary contact for onboarding, training, process optimisation and debt-lodgement support.
Account Manager – A specialist in membership-based recoveries, managing each matter from start to finish.
eCollect Senior Management – Available for guidance and escalation whenever required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Often, yes. We trace where possible and pursue what's commercially viable. Where recovery isn't practical, we'll tell you straight rather than burn time.
You pay nothing. No collection, no fee applies across the file lifecycle, including initial contact and demand work.
Commercial-stage resolution typically lands within weeks for contactable debtors on payment plans. Disputed or evasive files take longer, especially if they escalate to legal. You see every step in the portal.
Yes, when they're the contracted fee payer. The tone is measured and the contact runs on the cadence we agree with you upfront.
Yes, including census date withdrawals, unpaid course fees and defaulted payment plans. Our commercial debt recovery scope covers the institutional side as well.
Debtor details, the invoice or fee statement, the enrolment or fee agreement, and a record of contact attempts to date. Upload it through the portal.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
Education debt comes with challenges most industries don't face. Recovery efforts need to balance outstanding payments with ongoing relationships, student welfare, and institutional reputation.
eCollect works with schools, RTOs, and universities across Australia and New Zealand to recover unpaid tuition, course fees, and boarding fees professionally and respectfully. You work with dedicated account managers who know the education sector, not a generic collections team.
No collection, no fee. No upfront cost.
Education debt often comes with a story behind it. A student may have withdrawn, a payment plan may have fallen behind, or fees may still be outstanding long after studies have ended. That's why a one-size-fits-all recovery approach rarely works.
These files need someone who knows the difference between tuition, boarding, excursion and module fees. Someone who can hold a conversation with a parent without torching the relationship. Our debt recovery services cover the full commercial spectrum, but the education desk is run by account managers who work this sector daily.
No matter the value of the outstanding fee, our team can assess the matter and help you pursue recovery.
Upload the debt. Lodge files through our online portal in minutes, with full visibility 24/7.
Dedicated account manager assigned. You get a real person who works in education files. Not a rotating call centre.
Demand and contact sequence.We follow up through letters, calls, and emails using a clear and professional process. Every conversation is handled with the appropriate tone and sensitivity.
Payment plan negotiation. Where the debtor can pay over time, we structure it and monitor compliance.
Legal escalation if needed. Files that won't resolve commercially move to E C Legal, our in-house legal and compliance team, for letters of demand, statements of claim and litigation.
You'll have access to real-time reporting, so you can see exactly how your matter is progressing and what actions have been taken.
No upfront cost. No membership. No monthly minimums. If we don't recover, you don't pay a collection commission.
Run your file through our free recovery appraisal (the Debt Terminator) for indicative costs and recovery likelihood before you commit to anything.
Business Development Manager – Your primary contact for onboarding, training, process optimisation and debt-lodgement support.
Account Manager – A specialist in membership-based recoveries, managing each matter from start to finish.
eCollect Senior Management – Available for guidance and escalation whenever required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Often, yes. We trace where possible and pursue what's commercially viable. Where recovery isn't practical, we'll tell you straight rather than burn time.
You pay nothing. No collection, no fee applies across the file lifecycle, including initial contact and demand work.
Commercial-stage resolution typically lands within weeks for contactable debtors on payment plans. Disputed or evasive files take longer, especially if they escalate to legal. You see every step in the portal.
Yes, when they're the contracted fee payer. The tone is measured and the contact runs on the cadence we agree with you upfront.
Yes, including census date withdrawals, unpaid course fees and defaulted payment plans. Our commercial debt recovery scope covers the institutional side as well.
Debtor details, the invoice or fee statement, the enrolment or fee agreement, and a record of contact attempts to date. Upload it through the portal.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
