Public sector debt recovery isn't just about recovering money. It's about doing it transparently, compliantly, and with accountability. That's why local councils, state departments, and Commonwealth agencies trust eCollect to recover unpaid rates, infringements, sundry debtor accounts, and overpayments through a strict no collection, no fee model. Every matter is managed by a licensed commercial agent and supported by our in-house law firm, E C Legal. With real-time reporting through a 24/7 client portal, you'll have clear visibility throughout the recovery process. Because public sector recovery should stand up to scrutiny.
We work across all three tiers of government and the entities that sit alongside them. Whatever the ledger looks like, whether you're managing unpaid rates, infringements, overpayments, or a complex debtor ledger, we can support its recovery as part of our broader debt recovery services.
Council rates, charges and outstanding levies
Infringements, fines and penalty notices
Sundry debtor ledgers and aged receivables
Overpayments, grant clawbacks and program repayments
Licence, permit and statutory fees
Interagency receivables and intra-government invoices
Local, state, Commonwealth. Small files or bulk ledgers in the thousands.
Recovering unpaid rates requires a different approach to recovering a commercial invoice. Local councils and government agencies need a process that supports recovery while meeting the expectations of the communities they serve.
That's why our approach sits inside our legal and compliance framework and stays aligned with the ACCC and ASIC Debt Collection Guideline.
Not every overdue account is straightforward. When financial hardship or a genuine dispute arises, it's handled through the appropriate process and carefully documented.
Every interaction is recorded, giving you a clear view of the matter from start to finish. Because public sector debt recovery should be transparent, fair, and able to stand up to scrutiny.
When selecting a recovery partner, compliance and credentials matter. Every credential listed below is current and forms part of our national licensing coverage.
Every file is managed through a 24/7 online portal, giving you real-time updates and easy access to reporting whenever you need it. Whether you're uploading a single debt or a large debtor ledger, the process is designed to be straightforward and efficient.
You'll also have a dedicated account manager who understands government recovery. From onboarding to resolution, you'll work with the same person, so there's no need to repeat information or deal with changing contacts. Want to understand your options? Run your file through Debt Terminator for a free recovery appraisal.
A secure, compliant workflow tailored to statutory obligations, vulnerability frameworks and departmental recovery requirements.
How we operate for government clients
No-recovery, no-charge model aligned with public value principles
Secure, auditable reporting through a dedicated online portal
Strict adherence to statutory, privacy and ASIC/ACCC frameworks
Dedicated government-trained account managers
Escalation through in-house legal services when formally approved
We deliver compliant, auditable and transparent recovery aligned to public-sector expectations.
Our no collection, no fee model means we only get paid when money is recovered. There are no upfront costs, monthly minimums, membership fees, or setup charges.
If legal action becomes necessary, any costs are explained and agreed to before the matter moves to our in-house law firm, E C Legal. The decision is always yours.
Get a free recovery appraisal on your government ledger. Upload a file, get an indicative cost and a recoverability score. No commitment.
Business Development Manager – Your primary contact for onboarding, process design, training and integration. Commission-based and fully aligned with your outcomes.
Account Manager – A finance-specialised collector managing all recovery stages from lodgement to completion.
eCollect Senior Management – Available when additional oversight or escalation is required.
Every client is different, so we built our service to support you at every level.
For nearly 30 years, we've helped clients recover debts across Australia and New Zealand. Whether a matter is local, interstate, or cross-border, our team has the experience, licences, and systems to manage the recovery process efficiently.
Our operational coverage extends from Melbourne through Sydney and into Queensland, with national reach for matters that cross state borders.
You'll have one point of contact, clear visibility throughout the process, and a team experienced in handling debts across multiple jurisdictions.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Once a file's uploaded and verified, first contact usually goes out within a few business days. Bulk ledgers follow the same cycle in batches.
We pause collection activity, document the dispute and refer it back to the agency for confirmation or resolution before any further contact.
Yes. Our licensing covers every state, and skip tracing handles debtors who've moved since the debt was raised.
Local councils, state departments, Commonwealth agencies, government-owned corporations, statutory bodies and public utilities.
No. No upfront fee, no membership, no monthly minimum. Commission applies only to funds recovered.
Hardship is screened early using a documented assessment pathway. Genuine hardship triggers a payment plan or a referral back to the agency, not continued pressure.
Yes. We work across all three tiers, including Commonwealth files that need national coverage.
Files move to E C Legal, our in-house law firm, for letters of demand, tribunal action or court proceedings. Costs are agreed in writing before we proceed. Our standard commercial debt collection process feeds into the same legal pathway.
From sole traders to national firms, we recover debts across 20+ sectors.
Upload a ledger, get an indicative cost and a recoverability score, then decide.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
Public sector debt recovery isn't just about recovering money. It's about doing it transparently, compliantly, and with accountability. That's why local councils, state departments, and Commonwealth agencies trust eCollect to recover unpaid rates, infringements, sundry debtor accounts, and overpayments through a strict no collection, no fee model. Every matter is managed by a licensed commercial agent and supported by our in-house law firm, E C Legal. With real-time reporting through a 24/7 client portal, you'll have clear visibility throughout the recovery process. Because public sector recovery should stand up to scrutiny.
We work across all three tiers of government and the entities that sit alongside them. Whatever the ledger looks like, whether you're managing unpaid rates, infringements, overpayments, or a complex debtor ledger, we can support its recovery as part of our broader debt recovery services.
Council rates, charges and outstanding levies
Infringements, fines and penalty notices
Sundry debtor ledgers and aged receivables
Overpayments, grant clawbacks and program repayments
Licence, permit and statutory fees
Interagency receivables and intra-government invoices
Local, state, Commonwealth. Small files or bulk ledgers in the thousands.
Recovering unpaid rates requires a different approach to recovering a commercial invoice. Local councils and government agencies need a process that supports recovery while meeting the expectations of the communities they serve.
That's why our approach sits inside our legal and compliance framework and stays aligned with the ACCC and ASIC Debt Collection Guideline.
Not every overdue account is straightforward. When financial hardship or a genuine dispute arises, it's handled through the appropriate process and carefully documented.
Every interaction is recorded, giving you a clear view of the matter from start to finish. Because public sector debt recovery should be transparent, fair, and able to stand up to scrutiny.
When selecting a recovery partner, compliance and credentials matter. Every credential listed below is current and forms part of our national licensing coverage.
Every file is managed through a 24/7 online portal, giving you real-time updates and easy access to reporting whenever you need it. Whether you're uploading a single debt or a large debtor ledger, the process is designed to be straightforward and efficient.
You'll also have a dedicated account manager who understands government recovery. From onboarding to resolution, you'll work with the same person, so there's no need to repeat information or deal with changing contacts. Want to understand your options? Run your file through Debt Terminator for a free recovery appraisal.
A secure, compliant workflow tailored to statutory obligations, vulnerability frameworks and departmental recovery requirements.
How we operate for government clients
No-recovery, no-charge model aligned with public value principles
Secure, auditable reporting through a dedicated online portal
Strict adherence to statutory, privacy and ASIC/ACCC frameworks
Dedicated government-trained account managers
Escalation through in-house legal services when formally approved
We deliver compliant, auditable and transparent recovery aligned to public-sector expectations.
Our no collection, no fee model means we only get paid when money is recovered. There are no upfront costs, monthly minimums, membership fees, or setup charges.
If legal action becomes necessary, any costs are explained and agreed to before the matter moves to our in-house law firm, E C Legal. The decision is always yours.
Get a free recovery appraisal on your government ledger. Upload a file, get an indicative cost and a recoverability score. No commitment.
Business Development Manager – Your primary contact for onboarding, process design, training and integration. Commission-based and fully aligned with your outcomes.
Account Manager – A finance-specialised collector managing all recovery stages from lodgement to completion.
eCollect Senior Management – Available when additional oversight or escalation is required.
Every client is different, so we built our service to support you at every level.
For nearly 30 years, we've helped clients recover debts across Australia and New Zealand. Whether a matter is local, interstate, or cross-border, our team has the experience, licences, and systems to manage the recovery process efficiently.
Our operational coverage extends from Melbourne through Sydney and into Queensland, with national reach for matters that cross state borders.
You'll have one point of contact, clear visibility throughout the process, and a team experienced in handling debts across multiple jurisdictions.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Once a file's uploaded and verified, first contact usually goes out within a few business days. Bulk ledgers follow the same cycle in batches.
We pause collection activity, document the dispute and refer it back to the agency for confirmation or resolution before any further contact.
Yes. Our licensing covers every state, and skip tracing handles debtors who've moved since the debt was raised.
Local councils, state departments, Commonwealth agencies, government-owned corporations, statutory bodies and public utilities.
No. No upfront fee, no membership, no monthly minimum. Commission applies only to funds recovered.
Hardship is screened early using a documented assessment pathway. Genuine hardship triggers a payment plan or a referral back to the agency, not continued pressure.
Yes. We work across all three tiers, including Commonwealth files that need national coverage.
Files move to E C Legal, our in-house law firm, for letters of demand, tribunal action or court proceedings. Costs are agreed in writing before we proceed. Our standard commercial debt collection process feeds into the same legal pathway.
From sole traders to national firms, we recover debts across 20+ sectors.
Upload a ledger, get an indicative cost and a recoverability score, then decide.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
