Recovering medical debt requires a different approach. Patients aren't commercial debtors, and healthcare providers need to protect both cash flow and reputation.
Gap fees, Medicare shortfalls, lapsed treatment plans, and no-shows can create a growing backlog of unpaid accounts. As a specialist medical debt recovery agency, eCollect helps medical, dental and hospital providers across Australia and New Zealand recover what's owed while protecting patient relationships and maintaining a professional patient experience.
Healthcare billing comes with complexities that don't exist in most industries. A gap fee may involve Medicare, the patient, and a private health fund. Treatment plans can run for months, and hospital accounts are often affected by claim reviews, fund decisions, or billing queries.
Generic agencies treat all of it like a phone bill. They chase hard, miss the nuance, and damage a relationship the practice spent years building. They also handle sensitive health information without the discipline the Privacy Act demands.
Our team is trained specifically for the healthcare sector. We understand the difference between a genuine dispute, a fund reconciliation issue, and a patient who simply will not pay. Compare our general debt recovery services with our healthcare-specific approach, and the difference becomes clear in the tone, timing and expertise behind every interaction.
Outstanding patient accounts and gap fees
Medicare and private health fund shortfalls
Dental treatment plan defaults and orthodontic balances
Hospital and day-surgery accounts
Specialist consult and procedure fees
Lapsed or broken patient payment plans
No-show and short-notice cancellation fees
Commercial debts owed to your practice by suppliers, insurers or referrers
If a debtor will not engage, our legal escalation team can manage letters of demand and litigation. One file, one team.
No collection, no fee. No upfront charges, no membership, no monthly minimums. You only pay when we recover.
Want an estimate before you enquire?
Recovering medical debt requires more than collection experience. It requires an understanding of privacy obligations, patient sensitivities, and regulatory requirements. We handle health information in accordance with the Privacy Act and follow ACCC and ASIC debt collection guidelines, with every contact documented and recorded throughout the recovery process.
Our credentials:
Australian Credit Licence
AFCA membership (for purchased debts)
ISO9001 certified
Commercial agent licences across operating states
Professional indemnity and fidelity insurance
Dedicated trust account
In-house law firm, E C Legal
No healthcare provider wants a patient relationship to end over an unpaid account. That's why we approach every matter with professionalism, respect, and a focus on finding a practical resolution. In most cases, patients either make payment or agree to a repayment plan long before legal action becomes necessary.
We have been operating for more than 20 years, with an active ABN since 2000. Over that time, we've helped more than 10,000 clients recover over $120 million in unpaid debts (self-reported).
Our team works with businesses across Australia and New Zealand, bringing decades of debt recovery experience to every matter.
We recover for practices in every capital city and across regional areas, including Sydney, Melbourne and Queensland, with one agreement covering your entire patient base wherever they are located.
Whether you're a single-chair dental practice, a sole GP, or a small allied health clinic, you do not need a large-scale contract to recover unpaid accounts.
Our small practice recovery option is designed for low-volume files and is available on the same no recovery, no fee terms.
Running a larger clinic or group practice instead? Our general small business debt collection service may be a better fit. For hospital networks or multi-site healthcare groups, our corporate debt collection service offers a more suitable solution.
Business Development Manager – Your primary contact for onboarding, process design, training and integration. Commission-based and fully aligned with your outcomes.
Account Manager – A finance-specialised collector managing all recovery stages from lodgement to completion.
eCollect Senior Management – Available when additional oversight or escalation is required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
You pay nothing upfront and nothing if we don't recover. Our commission only applies on funds collected. Get an indicative figure through the Debt Terminator before you commit.
Not when it's done properly. Our healthcare-trained team uses tone and timing designed to resolve the debt while leaving the door open. Most files close at the early contact stage.
Yes. Gap fees, Medicare shortfalls and private health fund reconciliations are core work for us.
We pursue the patient for amounts they're contractually liable for once the fund position is clear. We don't chase patients for disputed clinical or coding issues.
Health information is handled under documented protocols aligned with the Privacy Act. Access is restricted, contact is recorded, and data is held in our secure systems.
Generally once your own reminders have run their course, typically 60 to 90 days post-invoice. Earlier referral usually means higher recovery.
Yes. Where appropriate, we negotiate realistic instalment arrangements and monitor them through to completion.
Same day. Sign up, upload through the portal, and we begin contact.
From sole traders to national firms, we recover debts across 20+ sectors.
Run your first file through the Debt Terminator and see what it'd likely cost and recover. No commitment, indicative numbers in minutes.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
Recovering medical debt requires a different approach. Patients aren't commercial debtors, and healthcare providers need to protect both cash flow and reputation.
Gap fees, Medicare shortfalls, lapsed treatment plans, and no-shows can create a growing backlog of unpaid accounts. As a specialist medical debt recovery agency, eCollect helps medical, dental and hospital providers across Australia and New Zealand recover what's owed while protecting patient relationships and maintaining a professional patient experience.
Healthcare billing comes with complexities that don't exist in most industries. A gap fee may involve Medicare, the patient, and a private health fund. Treatment plans can run for months, and hospital accounts are often affected by claim reviews, fund decisions, or billing queries.
Generic agencies treat all of it like a phone bill. They chase hard, miss the nuance, and damage a relationship the practice spent years building. They also handle sensitive health information without the discipline the Privacy Act demands.
Our team is trained specifically for the healthcare sector. We understand the difference between a genuine dispute, a fund reconciliation issue, and a patient who simply will not pay. Compare our general debt recovery services with our healthcare-specific approach, and the difference becomes clear in the tone, timing and expertise behind every interaction.
Outstanding patient accounts and gap fees
Medicare and private health fund shortfalls
Dental treatment plan defaults and orthodontic balances
Hospital and day-surgery accounts
Specialist consult and procedure fees
Lapsed or broken patient payment plans
No-show and short-notice cancellation fees
Commercial debts owed to your practice by suppliers, insurers or referrers
If a debtor will not engage, our legal escalation team can manage letters of demand and litigation. One file, one team.
No collection, no fee. No upfront charges, no membership, no monthly minimums. You only pay when we recover.
Want an estimate before you enquire?
Recovering medical debt requires more than collection experience. It requires an understanding of privacy obligations, patient sensitivities, and regulatory requirements. We handle health information in accordance with the Privacy Act and follow ACCC and ASIC debt collection guidelines, with every contact documented and recorded throughout the recovery process.
Our credentials:
Australian Credit Licence
AFCA membership (for purchased debts)
ISO9001 certified
Commercial agent licences across operating states
Professional indemnity and fidelity insurance
Dedicated trust account
In-house law firm, E C Legal
No healthcare provider wants a patient relationship to end over an unpaid account. That's why we approach every matter with professionalism, respect, and a focus on finding a practical resolution. In most cases, patients either make payment or agree to a repayment plan long before legal action becomes necessary.
We have been operating for more than 20 years, with an active ABN since 2000. Over that time, we've helped more than 10,000 clients recover over $120 million in unpaid debts (self-reported).
Our team works with businesses across Australia and New Zealand, bringing decades of debt recovery experience to every matter.
We recover for practices in every capital city and across regional areas, including Sydney, Melbourne and Queensland, with one agreement covering your entire patient base wherever they are located.
Whether you're a single-chair dental practice, a sole GP, or a small allied health clinic, you do not need a large-scale contract to recover unpaid accounts.
Our small practice recovery option is designed for low-volume files and is available on the same no recovery, no fee terms.
Running a larger clinic or group practice instead? Our general small business debt collection service may be a better fit. For hospital networks or multi-site healthcare groups, our corporate debt collection service offers a more suitable solution.
Business Development Manager – Your primary contact for onboarding, process design, training and integration. Commission-based and fully aligned with your outcomes.
Account Manager – A finance-specialised collector managing all recovery stages from lodgement to completion.
eCollect Senior Management – Available when additional oversight or escalation is required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
You pay nothing upfront and nothing if we don't recover. Our commission only applies on funds collected. Get an indicative figure through the Debt Terminator before you commit.
Not when it's done properly. Our healthcare-trained team uses tone and timing designed to resolve the debt while leaving the door open. Most files close at the early contact stage.
Yes. Gap fees, Medicare shortfalls and private health fund reconciliations are core work for us.
We pursue the patient for amounts they're contractually liable for once the fund position is clear. We don't chase patients for disputed clinical or coding issues.
Health information is handled under documented protocols aligned with the Privacy Act. Access is restricted, contact is recorded, and data is held in our secure systems.
Generally once your own reminders have run their course, typically 60 to 90 days post-invoice. Earlier referral usually means higher recovery.
Yes. Where appropriate, we negotiate realistic instalment arrangements and monitor them through to completion.
Same day. Sign up, upload through the portal, and we begin contact.
From sole traders to national firms, we recover debts across 20+ sectors.
Run your first file through the Debt Terminator and see what it'd likely cost and recover. No commitment, indicative numbers in minutes.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
