RTOs face deferred fees, withdrawals, shifting contact details and student debts that often emerge long after enrolment ends. eCollect has more than twenty years recovering outstanding course fees for private RTOs, VET providers and training organisations across Australia and New Zealand, using compliant, effective and industry-specific recovery strategies.
Student debt is unique: deferments, census-date withdrawals, failed payment plans and transient living arrangements make recovery complex. Students frequently change addresses, jobs and contact information, leaving internal teams unable to locate them. Traditional collection methods rarely work. Specialist recovery ensures ethical contact, protects your compliance obligations and stabilises cash flow while supporting the professional reputation of your RTO.
A targeted workflow designed for transient students, delayed recovery cycles and the documentation requirements unique to RTO billing.
How we recover RTO debts
Recovery for arrears caused by late deferment or withdrawal
Action on failed or dishonoured payment plans
Skilled location of students with outdated contact details
Management of VET fee arrears and census-date misunderstandings
Escalation for non-responsive or evasive debtors
We locate students quickly and recover debts many RTOs assume are lost.
Business Development Manager – Your primary contact for onboarding, strategy, training and bulk uploads. Works on commission — aligned to your results.
Account Manager – Your debt collection specialist who manages every matter from lodgement to completion.
eCollect Senior Management – Available whenever additional support or oversight is required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Yes. Our skip-tracing tools allow us to find students long after they have changed address or employment
Student contact details, invoices or account summaries, enrolment/withdrawal documentation and confirmation that the debt is not in dispute.
Absolutely. RTO debts often surface long after enrolment. We design strategies specifically for delayed recovery cycles.
No. You only pay commission if we successfully recover your money.
Yes. We accept all debt values, including low-value arrears and multi-period student balances.
Immediately upon receiving the required documents.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
RTOs face deferred fees, withdrawals, shifting contact details and student debts that often emerge long after enrolment ends. eCollect has more than twenty years recovering outstanding course fees for private RTOs, VET providers and training organisations across Australia and New Zealand, using compliant, effective and industry-specific recovery strategies.
Student debt is unique: deferments, census-date withdrawals, failed payment plans and transient living arrangements make recovery complex. Students frequently change addresses, jobs and contact information, leaving internal teams unable to locate them. Traditional collection methods rarely work. Specialist recovery ensures ethical contact, protects your compliance obligations and stabilises cash flow while supporting the professional reputation of your RTO.
A targeted workflow designed for transient students, delayed recovery cycles and the documentation requirements unique to RTO billing.
How we recover RTO debts
Recovery for arrears caused by late deferment or withdrawal
Action on failed or dishonoured payment plans
Skilled location of students with outdated contact details
Management of VET fee arrears and census-date misunderstandings
Escalation for non-responsive or evasive debtors
We locate students quickly and recover debts many RTOs assume are lost.
Business Development Manager – Your primary contact for onboarding, strategy, training and bulk uploads. Works on commission — aligned to your results.
Account Manager – Your debt collection specialist who manages every matter from lodgement to completion.
eCollect Senior Management – Available whenever additional support or oversight is required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Yes. Our skip-tracing tools allow us to find students long after they have changed address or employment
Student contact details, invoices or account summaries, enrolment/withdrawal documentation and confirmation that the debt is not in dispute.
Absolutely. RTO debts often surface long after enrolment. We design strategies specifically for delayed recovery cycles.
No. You only pay commission if we successfully recover your money.
Yes. We accept all debt values, including low-value arrears and multi-period student balances.
Immediately upon receiving the required documents.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
