Aged care debt recovery requires empathy, clarity and firm professionalism. Families may be under emotional or financial stress, while providers face rising costs and strict regulatory expectations. eCollect recovers overdue aged care fees respectfully, compliantly and effectively, protecting your organisation’s reputation and supporting residents and families through sensitive circumstances.
Aged care debts are often linked to complex family situations, deceased estates, accommodation contracts and means-tested fees. Conversations about payment can place emotional strain on families and administrative teams. Standard collection methods do not reflect the sensitivity, compliance and dignity required in aged care. Specialist recovery ensures respectful communication, protects your reputation and stabilises essential cash flow across your organisation.
A compassionate, compliant workflow tailored to aged care fees, family dynamics, estate matters and sensitive communication requirements.
How we recover aged care debts
Recovery for unpaid care fees, accommodation costs and additional services
Skilled management of family disputes or unclear responsibility
Handling of deceased estates, executors and powers of attorney
Clear explanations and flexible payment arrangements for families
Escalation for non-responsive or avoidant debtors when required
We protect dignity for families while ensuring your organisation is paid.
Business Development Manager – Your primary contact for onboarding, strategy, training and bulk uploads. Works on commission — aligned to your results.
Account Manager – Your debt collection specialist who manages every matter from lodgement to completion.
eCollect Senior Management – Available whenever additional support or oversight is required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Yes. We communicate respectfully with executors, administrators, guardians and legal representatives to recover outstanding fees.
Basic daily fees, accommodation fees, means-tested fees, additional services, RAD/DAP reconciliations and debts arising from family disputes.
Our specialists are trained in aged care expectations, privacy requirements and compassionate communication.
Yes. We accept all debt sizes, including partial periods, reconciliations and multi-fee arrears.
No. You only pay commission when we successfully recover funds.
Immediately once required documents are provided.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
Aged care debt recovery requires empathy, clarity and firm professionalism. Families may be under emotional or financial stress, while providers face rising costs and strict regulatory expectations. eCollect recovers overdue aged care fees respectfully, compliantly and effectively, protecting your organisation’s reputation and supporting residents and families through sensitive circumstances.
Aged care debts are often linked to complex family situations, deceased estates, accommodation contracts and means-tested fees. Conversations about payment can place emotional strain on families and administrative teams. Standard collection methods do not reflect the sensitivity, compliance and dignity required in aged care. Specialist recovery ensures respectful communication, protects your reputation and stabilises essential cash flow across your organisation.
A compassionate, compliant workflow tailored to aged care fees, family dynamics, estate matters and sensitive communication requirements.
How we recover aged care debts
Recovery for unpaid care fees, accommodation costs and additional services
Skilled management of family disputes or unclear responsibility
Handling of deceased estates, executors and powers of attorney
Clear explanations and flexible payment arrangements for families
Escalation for non-responsive or avoidant debtors when required
We protect dignity for families while ensuring your organisation is paid.
Business Development Manager – Your primary contact for onboarding, strategy, training and bulk uploads. Works on commission — aligned to your results.
Account Manager – Your debt collection specialist who manages every matter from lodgement to completion.
eCollect Senior Management – Available whenever additional support or oversight is required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Yes. We communicate respectfully with executors, administrators, guardians and legal representatives to recover outstanding fees.
Basic daily fees, accommodation fees, means-tested fees, additional services, RAD/DAP reconciliations and debts arising from family disputes.
Our specialists are trained in aged care expectations, privacy requirements and compassionate communication.
Yes. We accept all debt sizes, including partial periods, reconciliations and multi-fee arrears.
No. You only pay commission when we successfully recover funds.
Immediately once required documents are provided.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
