Membership-based organisations rely on consistent renewals, recurring fees and strong member engagement. When members stop paying — through oversight, unclear cancellations or deliberate avoidance — revenue drops immediately. eCollect recovers unpaid membership fees professionally and respectfully, protecting your brand while strengthening cash flow for clubs, associations, recreation centres and fitness operators.
Membership arrears arise from failed debits, relocation, unclear cancellation rules, expired payment methods and member disengagement. These debts affect stability, disrupt budgeting and impact service delivery. Standard collection approaches often damage community relationships. Specialist recovery ensures ethical communication, protects your brand reputation and restores revenue while maintaining positive engagement with current and former members.
A member-focused workflow designed to recover arrears ethically while preserving your club or association’s community relationships.
How we recover membership debts
Recovery of unpaid membership fees and failed direct debits
Management of relocation, suspension and cancellation-related arrears
Skilled handling of disputes and expired payment methods
Recovery for add-on services, programs and classes
Specialised tracing to locate non-responsive or disengaged members
We resolve member arrears without damaging your brand or community relationships.
Business Development Manager – Your primary contact for onboarding, training, process optimisation and debt-lodgement support.
Account Manager – A specialist in membership-based recoveries, managing each matter from start to finish.
eCollect Senior Management – Available for guidance and escalation whenever required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Fitness memberships, club subscriptions, association fees, franchise-based memberships, leisure programs and ancillary service charges.
Yes. Failed or dishonoured payments are one of the most common arrears types we recover.
Yes. Our tracing tools allow us to locate former members who have changed address or contact details.
Yes. We accept debts of all sizes, from single failed payments to large arrears.
No. You only pay commission if we successfully recover your money.
Immediately once required documents are received.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
Membership-based organisations rely on consistent renewals, recurring fees and strong member engagement. When members stop paying — through oversight, unclear cancellations or deliberate avoidance — revenue drops immediately. eCollect recovers unpaid membership fees professionally and respectfully, protecting your brand while strengthening cash flow for clubs, associations, recreation centres and fitness operators.
Membership arrears arise from failed debits, relocation, unclear cancellation rules, expired payment methods and member disengagement. These debts affect stability, disrupt budgeting and impact service delivery. Standard collection approaches often damage community relationships. Specialist recovery ensures ethical communication, protects your brand reputation and restores revenue while maintaining positive engagement with current and former members.
A member-focused workflow designed to recover arrears ethically while preserving your club or association’s community relationships.
How we recover membership debts
Recovery of unpaid membership fees and failed direct debits
Management of relocation, suspension and cancellation-related arrears
Skilled handling of disputes and expired payment methods
Recovery for add-on services, programs and classes
Specialised tracing to locate non-responsive or disengaged members
We resolve member arrears without damaging your brand or community relationships.
Business Development Manager – Your primary contact for onboarding, training, process optimisation and debt-lodgement support.
Account Manager – A specialist in membership-based recoveries, managing each matter from start to finish.
eCollect Senior Management – Available for guidance and escalation whenever required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Fitness memberships, club subscriptions, association fees, franchise-based memberships, leisure programs and ancillary service charges.
Yes. Failed or dishonoured payments are one of the most common arrears types we recover.
Yes. Our tracing tools allow us to locate former members who have changed address or contact details.
Yes. We accept debts of all sizes, from single failed payments to large arrears.
No. You only pay commission if we successfully recover your money.
Immediately once required documents are received.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
