Membership arrears are one of the biggest financial pressures for fitness clubs and gyms. Failed debits, unclear cancellations and disengaged members quickly create substantial losses. For more than two decades, eCollect has supported franchises, independent gyms and national fitness chains with specialist membership recovery across Australia and New Zealand.
Membership arrears occur due to failed debits, unclear cancellations, expired payment methods, freezes, relocations and member disengagement. These issues rapidly affect cash flow and retention. Standard debt collection does not reflect the unique communication, brand and community considerations of fitness businesses. Specialist recovery protects member relationships, reinforces your brand and restores revenue while ensuring an ethical, transparent approach.
A dedicated membership-recovery workflow designed to restore overdue fees while preserving your club’s member relationships and brand reputation.
How we recover membership arrears
Recovery of unpaid membership fees and failed direct debits
Skilled handling of cancellation disputes and expired payment methods
Re-engagement strategies to restore member relationships
Dedicated fitness industry collectors managing complex arrears
Escalation using legal letterhead where appropriate at no cost
We recover arrears while supporting member retention and community relationships.
Business Development Manager – Your primary contact for onboarding, process design, training and integration. Commission-based and fully aligned with your outcomes.
Account Manager – A finance-specialised collector managing all recovery stages from lodgement to completion.
eCollect Senior Management – Available when additional oversight or escalation is required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Membership fees, failed debits, class and program charges, facility fees and disputed cancellations.
Yes. Our membership-recovery approach aims to recover fees while encouraging members to return.
Yes. We accept all debt values, from single missed payments to long-term arrears.
Where your terms allow, we attempt to recover commission directly from the debtor.
Member contact details, membership agreement or sign-up approval, and billing history.
No. You pay commission only when we recover money.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
Membership arrears are one of the biggest financial pressures for fitness clubs and gyms. Failed debits, unclear cancellations and disengaged members quickly create substantial losses. For more than two decades, eCollect has supported franchises, independent gyms and national fitness chains with specialist membership recovery across Australia and New Zealand.
Membership arrears occur due to failed debits, unclear cancellations, expired payment methods, freezes, relocations and member disengagement. These issues rapidly affect cash flow and retention. Standard debt collection does not reflect the unique communication, brand and community considerations of fitness businesses. Specialist recovery protects member relationships, reinforces your brand and restores revenue while ensuring an ethical, transparent approach.
A dedicated membership-recovery workflow designed to restore overdue fees while preserving your club’s member relationships and brand reputation.
How we recover membership arrears
Recovery of unpaid membership fees and failed direct debits
Skilled handling of cancellation disputes and expired payment methods
Re-engagement strategies to restore member relationships
Dedicated fitness industry collectors managing complex arrears
Escalation using legal letterhead where appropriate at no cost
We recover arrears while supporting member retention and community relationships.
Business Development Manager – Your primary contact for onboarding, process design, training and integration. Commission-based and fully aligned with your outcomes.
Account Manager – A finance-specialised collector managing all recovery stages from lodgement to completion.
eCollect Senior Management – Available when additional oversight or escalation is required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Membership fees, failed debits, class and program charges, facility fees and disputed cancellations.
Yes. Our membership-recovery approach aims to recover fees while encouraging members to return.
Yes. We accept all debt values, from single missed payments to long-term arrears.
Where your terms allow, we attempt to recover commission directly from the debtor.
Member contact details, membership agreement or sign-up approval, and billing history.
No. You pay commission only when we recover money.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
