Debt collection for Non-Business Debts

Non-business debts often arise from personal agreements, shared expenses or loans between friends or family. These situations are emotionally sensitive and difficult to resolve alone. eCollect recovers personal debts professionally, ethically and respectfully across Australia and New Zealand, helping you regain what is owed while preserving relationships wherever possible.

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Why non-business debts need specialist recovery

Personal debts involve emotions, informal agreements and complex circumstances. Relationship breakdowns, shared expenses, private loans and disputes between friends or family often require careful communication. Standard debt collection rarely suits these sensitive matters. Specialist recovery ensures fairness, protects relationships where possible and provides a structured, respectful pathway to regain funds owed to you.

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Our Personal Debt Process

A balanced, professional workflow designed for sensitive personal disputes, informal agreements and emotionally charged situations.

How we resolve non-business debts

  • Recovery for loans, shared expenses and private agreements

  • Skilled handling of relationship-based or emotionally sensitive disputes

  • Professional communication that protects dignity and fairness

  • Escalation for evasive or uncooperative debtors

  • Legal review to strengthen enforceability when required

We resolve sensitive personal debts with professionalism, empathy and complete compliance.

Start Recovering Personal Debts

Your eCollect team specialised in Non-Business collections

Darryl Sherer

Business Development Manager

Sarah Al Khalifah

Business Development Manager

Business Development Manager – Your primary contact for onboarding, strategy, training and bulk uploads. Works on commission — aligned to your results.

Account Manager – Your debt collection specialist who manages every matter from lodgement to completion.

eCollect Senior Management – Available whenever additional support or oversight is required.

Why choose us

Every client is different, so we built our service to support you at every level.

Customer-First Approach

You’ll work with a real person, not a portal. Our team treats your debts like their own.

Real-Time Cloud Tracking

Monitor progress 24/7 from your dashboard — no chasing, no waiting.

Expert Recovery Team

Our in-house specialists are trained to act fast, negotiate smart, and collect more.

Industry partners who trusted our service

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Florio...

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eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.

Accounting & Bookkeeping

Mike D

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Accounting & Bookkeeping

With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.

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Matt M

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McArthur

A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.

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Frequently asked questions

Loans between individuals, shared living expenses, rental or bond disputes, private-sale debts, unpaid personal services and other informal agreements.

Yes. Our specialists use respectful, balanced communication designed to protect relationships wherever possible.

Contact details, invoices or agreements, evidence of the debt and confirmation it is not in legal dispute.

No. You only pay commission if we successfully recover your money.

Yes. We accept all debt sizes, from small personal amounts to large private loans.

Immediately once the required documents are provided.

Let’s recover your debts without the stress

We make debt recovery simple, fast and results-driven.
Upload your files, track progress in real-time and only pay when we collect.

Get a free Debt Appraisal

Trusted in Australia, New Zealand & Beyond

Melbourne
03 8611 2600

Level 9, 461 Bourke Street, Melbourne VIC 3000

Brisbane
07 3123 4031

Level 38/71 Eagle Street Brisbane QLD 4000

Auckland
+64 9 951 8000

27E/16 Gore Street, Auckland Central, Auckland 1010

UK - eRecoveries

erecoveries.co.uk

Our eRecoveries service based in UK applying high-end technology to cover the full receivables management process for you

Your Partners in Recovery

eCollect

Our core debt recovery and collection service, operating across Melbourne, Sydney, Brisbane, and Auckland.

E C Legal

Specialised legal services for debt and credit matters, trusted by clients throughout Australia.
eclegal.com.au

eReceivables

Designed for Australian receivables management and credit operations, uniting intelligent software with real operational expertise.
ereceivables.com.au

eRecoveries

Expanding our debt recovery expertise across the United Kingdom market, supported by advanced systems, industry trained specialists and a proven no-recovery, no-charge model.
erecoveries.co.uk