Debt collection for Real Estate Professionals

Property Managers, Landlords and Sales Agents often face unpaid rent, tenant damage, unreturned keys, marketing fees or withdrawn listings. These debts disrupt income, strain relationships and consume valuable time. eCollect recovers real estate debts professionally and transparently across Australia and New Zealand using industry-informed strategies that get results.

industries-hero

Why real estate professionals need specialist recovery

Real estate debts arise from tenancy arrears, abandoned leases, unpaid repairs, vendor marketing fees and disputes over agreed charges. Tenants may relocate or stop responding, while vendors may refuse to pay signed authority obligations. These issues require firm, informed and compliant handling. Specialist recovery protects agency reputation, supports landlord expectations and resolves arrears efficiently.

industries-info-image

Our Real Estate Collections Process

A property-focused workflow designed for rental arrears, vendor debts and tenancy-related disputes across residential and commercial portfolios.

How we recover real estate debts

  • Recovery of rental arrears, repairs, cleaning, water and outgoings

  • Action on abandoned leases, early terminations and excessive damage

  • Recovery of vendor marketing, photography, staging and withdrawal fees

  • Specialist tracing to locate tenants or vendors who have relocated

  • Escalation to in-house legal services when required

We recover overdue real estate debts while protecting landlord, tenant and vendor relationships.

Start Recovering Real Estate Debts

Your eCollect team specialised in Real Estate collections

Darryl Sherer

Business Development Manager

Sarah Al Khalifah

Business Development Manager

Business Development Manager – Your primary contact for onboarding, strategy, training and bulk uploads. Works on commission — aligned to your results.

Account Manager – Your debt collection specialist who manages every matter from lodgement to completion.

eCollect Senior Management – Available whenever additional support or oversight is required.

Why choose us

Every client is different, so we built our service to support you at every level.

Customer-First Approach

You’ll work with a real person, not a portal. Our team treats your debts like their own.

Real-Time Cloud Tracking

Monitor progress 24/7 from your dashboard — no chasing, no waiting.

Expert Recovery Team

Our in-house specialists are trained to act fast, negotiate smart, and collect more.

Industry partners who trusted our service

client-logo-1
client-logo-2
client-logo-3

Florio...

Star
Star
Star
Star
Star

Company (optional)

eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.

Accounting & Bookkeeping

Mike D

Star
Star
Star
Star
Star

Accounting & Bookkeeping

With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.

- Accounting & Bookkeeping

Matt M

Star
Star
Star
Star
Star

McArthur

A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.

Accounting & Bookkeeping

Frequently asked questions

Residential and commercial rent arrears, repairs, damage charges, water usage, cleaning fees, vendor marketing fees, withdrawal fees and agreed advertising costs.

Yes. Our investigation and skip-tracing team can locate evasive or relocated parties.

Absolutely. We recover unpaid campaign costs arising from signed authority agreements.

No. You only pay commission if we successfully recover your money.

Contact details, invoices, tenancy documents or authority agreements, and confirmation the debt is not already in legal dispute.

Let’s recover your debts without the stress

We make debt recovery simple, fast and results-driven.
Upload your files, track progress in real-time and only pay when we collect.

Get a free Debt Appraisal

Trusted in Australia, New Zealand & Beyond

Melbourne
03 8611 2600

Level 9, 461 Bourke Street, Melbourne VIC 3000

Brisbane
07 3123 4031

Level 38/71 Eagle Street Brisbane QLD 4000

Auckland
+64 9 951 8000

27E/16 Gore Street, Auckland Central, Auckland 1010

UK - eRecoveries

erecoveries.co.uk

Our eRecoveries service based in UK applying high-end technology to cover the full receivables management process for you

Your Partners in Recovery

eCollect

Our core debt recovery and collection service, operating across Melbourne, Sydney, Brisbane, and Auckland.

E C Legal

Specialised legal services for debt and credit matters, trusted by clients throughout Australia.
eclegal.com.au

eReceivables

Designed for Australian receivables management and credit operations, uniting intelligent software with real operational expertise.
ereceivables.com.au

eRecoveries

Expanding our debt recovery expertise across the United Kingdom market, supported by advanced systems, industry trained specialists and a proven no-recovery, no-charge model.
erecoveries.co.uk