Debt collection for Manufacturing & Wholesale

Manufacturers, distributors and wholesalers operate on tight margins, long credit terms and complex supply chains. When customers fail to pay, cash flow, production scheduling and procurement are immediately affected. eCollect recovers overdue B2B accounts across Australia and New Zealand using industry-informed, ethical and commercially realistic recovery strategies.

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Why manufacturing and wholesale businesses need specialist recovery

Manufacturing and wholesale debt often involves trade credit accounts, purchase orders, delivery disputes, defective-goods claims, unreturned stock or customers who relocate or close unexpectedly. These issues disrupt production cycles and forecasting. Specialist recovery ensures firm, commercially minded negotiation supported by documentation review, industry knowledge and strategies that address the debtor behaviours common in B2B environments.

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Our Manufacturing Collections Process

A commercial, documentation-driven workflow designed for trade credit, supply disputes and high-volume B2B accounts.

How we recover manufacturing & wholesale debts

  • Recovery for unpaid trade credit, purchase orders and supply invoices

  • Resolution of delivery, defect or incomplete-goods disputes

  • Action for retention of title, unreturned stock and closed-down customers

  • Persistent, structured follow-up supported by senior commercial negotiators

  • Seamless escalation to in-house legal services when required

We negotiate firmly and commercially to recover B2B debts efficiently.

Start Recovering Overdue Accounts

Your eCollect team specialised in Manufacturing & Wholesale collections

Dimitra Selemidis

Senior Business Development Manager

Darryl Sherer

Business Development Manager (SMEs)

Business Development Manager – Your primary contact for onboarding, process design, training and integration. Commission-based and fully aligned with your outcomes.

Account Manager – A finance-specialised collector managing all recovery stages from lodgement to completion.

eCollect Senior Management – Available when additional oversight or escalation is required.

Why choose us

Every client is different, so we built our service to support you at every level.

Customer-First Approach

You’ll work with a real person, not a portal. Our team treats your debts like their own.

Real-Time Cloud Tracking

Monitor progress 24/7 from your dashboard — no chasing, no waiting.

Expert Recovery Team

Our in-house specialists are trained to act fast, negotiate smart, and collect more.

Industry partners who trusted our service

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Florio...

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eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.

Accounting & Bookkeeping

Mike D

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Accounting & Bookkeeping

With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.

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Matt M

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McArthur

A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.

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Frequently asked questions

Trade credit accounts, unpaid purchase orders, supply invoices, defective-goods disputes, unreturned stock and B2B contract debts.

Yes. We assess documentation and negotiate firmly to resolve disputes and secure payment.

Contact details, invoices, purchase orders or supply documentation, and confirmation the matter is not in active dispute.

No. You only pay commission if we recover your money.

Immediately upon receipt of required documentation.

Let’s recover your debts without the stress

We make debt recovery simple, fast and results-driven.
Upload your files, track progress in real-time and only pay when we collect.

Get a free Debt Appraisal

Trusted in Australia, New Zealand & Beyond

Melbourne
03 8611 2600

Level 9, 461 Bourke Street, Melbourne VIC 3000

Brisbane
07 3123 4031

Level 38/71 Eagle Street Brisbane QLD 4000

Auckland
+64 9 951 8000

27E/16 Gore Street, Auckland Central, Auckland 1010

UK - eRecoveries

erecoveries.co.uk

Our eRecoveries service based in UK applying high-end technology to cover the full receivables management process for you

Your Partners in Recovery

eCollect

Our core debt recovery and collection service, operating across Melbourne, Sydney, Brisbane, and Auckland.

E C Legal

Specialised legal services for debt and credit matters, trusted by clients throughout Australia.
eclegal.com.au

eReceivables

Designed for Australian receivables management and credit operations, uniting intelligent software with real operational expertise.
ereceivables.com.au

eRecoveries

Expanding our debt recovery expertise across the United Kingdom market, supported by advanced systems, industry trained specialists and a proven no-recovery, no-charge model.
erecoveries.co.uk