Medical and dental debt recovery requires professionalism, sensitivity and complete compliance. eCollect supports healthcare providers across Australia and New Zealand, recovering unpaid gap fees, private billing shortfalls, missed appointments and other overdue accounts with discretion and dignity. We protect your reputation, support your patients and stabilise your practice’s cash flow.
Healthcare billing involves complex rebate rules, consent obligations and sensitive communication with patients. Missed appointments, gap fees and private billing confusion often lead to delayed or unpaid accounts. Standard debt collection does not meet clinical, ethical or privacy expectations. Specialist recovery ensures compliant communication, protects patient relationships and preserves your practice’s financial stability while respecting the personal nature of medical and dental services.
A sensitive, compliant workflow designed for medical and dental billing, patient engagement, rebate confusion and complex communication needs.
How we support healthcare providers
Recovery for gap fees, missed appointments and private billing arrears
Assistance for patients confused about Medicare or insurer entitlements
Sensitive, discreet communication respecting clinical circumstances
Skilled management of reluctant or disengaged patients
Escalation pathways for complex or high-value medical accounts
We protect your reputation while recovering overdue medical and dental fees.
Business Development Manager – Your primary contact for onboarding, process design, training and integration. Commission-based and fully aligned with your outcomes.
Account Manager – A finance-specialised collector managing all recovery stages from lodgement to completion.
eCollect Senior Management – Available when additional oversight or escalation is required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Yes. We assist patients with rebate confusion and guide them through claiming steps where appropriate.
Our approach is discreet, privacy-compliant, sensitive to medical circumstances and professional at all times.
Yes. We accept debts of all sizes, including low-value arrears and multi-period balances.
Patient contact details, invoices or treatment summaries, and confirmation the bill is undisputed.
No. You only pay commission when we successfully recover your money.
Yes. We review documentation, clarify billing issues and escalate appropriately when required.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
Medical and dental debt recovery requires professionalism, sensitivity and complete compliance. eCollect supports healthcare providers across Australia and New Zealand, recovering unpaid gap fees, private billing shortfalls, missed appointments and other overdue accounts with discretion and dignity. We protect your reputation, support your patients and stabilise your practice’s cash flow.
Healthcare billing involves complex rebate rules, consent obligations and sensitive communication with patients. Missed appointments, gap fees and private billing confusion often lead to delayed or unpaid accounts. Standard debt collection does not meet clinical, ethical or privacy expectations. Specialist recovery ensures compliant communication, protects patient relationships and preserves your practice’s financial stability while respecting the personal nature of medical and dental services.
A sensitive, compliant workflow designed for medical and dental billing, patient engagement, rebate confusion and complex communication needs.
How we support healthcare providers
Recovery for gap fees, missed appointments and private billing arrears
Assistance for patients confused about Medicare or insurer entitlements
Sensitive, discreet communication respecting clinical circumstances
Skilled management of reluctant or disengaged patients
Escalation pathways for complex or high-value medical accounts
We protect your reputation while recovering overdue medical and dental fees.
Business Development Manager – Your primary contact for onboarding, process design, training and integration. Commission-based and fully aligned with your outcomes.
Account Manager – A finance-specialised collector managing all recovery stages from lodgement to completion.
eCollect Senior Management – Available when additional oversight or escalation is required.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Yes. We assist patients with rebate confusion and guide them through claiming steps where appropriate.
Our approach is discreet, privacy-compliant, sensitive to medical circumstances and professional at all times.
Yes. We accept debts of all sizes, including low-value arrears and multi-period balances.
Patient contact details, invoices or treatment summaries, and confirmation the bill is undisputed.
No. You only pay commission when we successfully recover your money.
Yes. We review documentation, clarify billing issues and escalate appropriately when required.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
