Childcare fee debt is uniquely sensitive. Centres support families, educate children and balance rising operational costs, while unpaid fees create stress for administrators and financial pressure on the service. eCollect delivers compassionate, discreet and effective recovery tailored to the childcare sector, protecting relationships while keeping your centre financially stable.
Parents fall behind on fees for many reasons — rising costs, subsidy changes, or unexpected circumstances. Discussing payment can be emotional for families and stressful for educators and office staff. General collection methods rarely suit this environment. Childcare requires sensitive, compliant and relationship-safe recovery that protects families while stabilising your centre’s cash flow, staffing and operational continuity.
A gentle but effective recovery workflow designed for childcare fee sensitivities, family relationships, compliance requirements and complex subsidy-related challenges.
How we support your centre
Gentle first contact focused on understanding circumstances
Support for families navigating subsidy or rebate issues
Fair, structured payment arrangements when appropriate
Skilled management of reluctant or disengaged parents
Escalation for complex cases using firm but respectful strategies
We protect your reputation while recovering overdue fees.
Business Development Manager – Your primary contact for onboarding, training, strategy and bulk uploads. Works on commission and is directly aligned with your results.
Account Manager – Your dedicated childcare specialist who manages every matter from lodgement to completion.
eCollect Senior Management – Always available for escalation, oversight or additional support.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Our first contact assumes willingness to pay. We engage gently, respectfully and without judgement, protecting long-term family relationships.
Yes. Our team is familiar with government subsidy systems and assists parents in navigating changes that affect their fees.
No. We take over the entire process so your staff can focus on delivering care and running the centre.
Yes. We accept debts of any size, including multi-period arrears or small outstanding balances.
There are no joining fees, no upfront costs and no charges unless we successfully recover your money
Only with your written approval. If needed, our legal capability ensures a seamless escalation pathway.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
Childcare fee debt is uniquely sensitive. Centres support families, educate children and balance rising operational costs, while unpaid fees create stress for administrators and financial pressure on the service. eCollect delivers compassionate, discreet and effective recovery tailored to the childcare sector, protecting relationships while keeping your centre financially stable.
Parents fall behind on fees for many reasons — rising costs, subsidy changes, or unexpected circumstances. Discussing payment can be emotional for families and stressful for educators and office staff. General collection methods rarely suit this environment. Childcare requires sensitive, compliant and relationship-safe recovery that protects families while stabilising your centre’s cash flow, staffing and operational continuity.
A gentle but effective recovery workflow designed for childcare fee sensitivities, family relationships, compliance requirements and complex subsidy-related challenges.
How we support your centre
Gentle first contact focused on understanding circumstances
Support for families navigating subsidy or rebate issues
Fair, structured payment arrangements when appropriate
Skilled management of reluctant or disengaged parents
Escalation for complex cases using firm but respectful strategies
We protect your reputation while recovering overdue fees.
Business Development Manager – Your primary contact for onboarding, training, strategy and bulk uploads. Works on commission and is directly aligned with your results.
Account Manager – Your dedicated childcare specialist who manages every matter from lodgement to completion.
eCollect Senior Management – Always available for escalation, oversight or additional support.
Every client is different, so we built our service to support you at every level.
Florio...
Company (optional)
eCollect sharper than your normal collection agency. They work your file from start to end and always keep you informed of their progress each step of the way to final collection. Your account manager is passionate and keen to bring you positive results.
Accounting & Bookkeeping
Mike D
Accounting & Bookkeeping
With many franchisees, we needed a partner who could assist with outstanding debts. eCollect provide a great solution, and franchisees find the help and support fast and simple.
- Accounting & Bookkeeping
Matt M
McArthur
A solid outcome with 100% of the debt paid and a strong legal recovery. Their relentless follow-up and guidance from E C Legal delivered an excellent result.
Accounting & Bookkeeping
Our first contact assumes willingness to pay. We engage gently, respectfully and without judgement, protecting long-term family relationships.
Yes. Our team is familiar with government subsidy systems and assists parents in navigating changes that affect their fees.
No. We take over the entire process so your staff can focus on delivering care and running the centre.
Yes. We accept debts of any size, including multi-period arrears or small outstanding balances.
There are no joining fees, no upfront costs and no charges unless we successfully recover your money
Only with your written approval. If needed, our legal capability ensures a seamless escalation pathway.
From sole traders to national firms, we recover debts across 20+ sectors.
We make debt recovery simple, fast and results-driven. Upload your files, track progress in real-time and only pay when we collect.
Level 9, 461 Bourke Street, Melbourne VIC 3000
Level 6, 115 Pitt Street Sydney NSW 2000
Level 38/71 Eagle Street Brisbane QLD 4000
27E/16 Gore Street, Auckland Central, Auckland 1010
erecoveries.co.uk
